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Merchandising Insights

2024: Independent Retailers Peer Into Their Crystal Balls

Our year-end interviews with independent natural products retailers reveal goals, challenges, surprising innovation, and resilience.

January 17, 2024

Jay Jacobowitz, President & Founder, Retail Insights

Our year-end interviews with independent natural products retailers reveal goals, challenges, surprising innovation, and resilience.

Post-Pandemic, What Do Shoppers Think About Food?

August 25, 2022

Jay Jacobowitz, President & Founder, Retail Insights

Here’s a number that shows current U.S. thinking: North American air-passenger traffic in May 2022 surged 203% compared to May 2021. Most of us, it appears, have decided to live with a mutating virus and return to normal life. So how does this shift in thinking impact food shopping? Most...

Nielsen Report Considers Impact of New Customers on E-Commerce Trends

December 18, 2020

WholeFoods Magazine Staff

COVID-19 has prompted an enormous shift to e-commerce, according to Nielsen. The company’s recent global e-commerce syndicated study found that 30% of surveyed shoppers claim to be new to e-commerce this year with the other 70% saying they shopped online prior to the onset of the pandemic. In the U.S.

The Personal Resilience Opportunity

July 23, 2020

Jay Jacobowitz, President & Founder, Retail Insights

The COVID-19 pandemic accelerated an existing trend: more grocery shopping online. Pre-COVID estimates suggest online grocery was about 4% of U.S. total grocery sales, with the pandemic propelling a 50% increase to about 6% through mid-2020. Even though online is growing, brick-and-mortar still accounts for 94% of all grocery dollars,...

Shop Local, Shop Online

June 12, 2020

Rachel Appleton

The cornerstone of the Natural Product industry is passion and customer service—it’s one of the reasons why some retailers hesitate when considering adding e-commerce to their store’s services. Yet the numbers show consumers are taking an interest in online grocery shopping, so the question emerges again: Should you invest in...

Kroger Partners with Ocado for Home Delivery Platform

May 17, 2018

WholeFoods Magazine Staff

Cincinnati, OH – The Kroger Co. is bridging its digital gap through an exclusive partnership with online supermarket Ocado. The alliance will bring to the U.S. for the first time the Ocado Smart Platform, which includes online ordering, automated fulfillment and home delivery capabilities. "We see Ocado as an innovative,...