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Home » Topics » Columns » Merchandising Insights

Merchandising Insights
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Merch insights

Whither Independents?

August 27, 2021
Jay Jacobowitz, President & Founder, Retail Insights
Why do some independents succeed while others struggle? There’s no single success formula, but clues emerge as we scan the retail landscape. An Outmoded Business Model When thinking about business models, it’s useful to take a generational view. GNC and The Vitamin Shoppe, the two largest U.S. pure-play vitamin chain...
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Mask II–The Sequel: Whiplash!

June 24, 2021
Jay Jacobowitz, President & Founder, Retail Insights
On May 16, 2021, the U.S. Centers for Disease Control updated its COVID-19 guidance for wearing masks: “If you’ve been fully vaccinated: You can resume activities that you did prior to the pandemic. You can resume activities without wearing a mask or staying 6 feet apart, except where required by...
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Post-COVID Store Operations: Changes to Prepared, Bulk Foods, and Customer Policies

April 29, 2021
Jay Jacobowitz, President & Founder, Retail Insights
Any regular reader of this magazine knows our annual retailer survey, published each March, consistently reveals that the more fresh, perishables foods a store carries, the greater its sales. Prepared foods departments literally drive sales momentum in these full-service natural organic grocery stores. So, as the pandemic hit last year,...
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2020 Year in Review Part 2: Retailers Weigh In

December 18, 2020
Jay Jacobowitz, President & Founder, Retail Insights
[vc_row][vc_column][vc_column_text]Part 1 of this story, 2020 Year In Review Plus What's New and What's Next for 2021, is available here. This coming March, WholeFoods Magazine will publish the results of its 43rd Annual Retailer Survey of U.S. independent natural organic retailers. We are crunching those numbers now, but wanted to...
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Coronavirus Diary Part II

October 22, 2020
Jay Jacobowitz, President & Founder, Retail Insights
In June, we published Part I of this series of retailer interviews about the response to the pandemic. Here, we follow up as of early October, and sincerely thank those independents who generously shared their thoughts and observations.   Home Delivery Northern New England retailer: “Delivery logistics are challenging. We...
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The Coronavirus Open Mind

August 20, 2020
Jay Jacobowitz, President & Founder, Retail Insights
How hard is it to get your marketing message out—and into someone’s head? Very hard, and very expensive, as you know. Because normally, minds are closed—guarded, that is—as people focus single-mindedly on pursuing personal, private purposes, blocking out all interruptions and distractions. Under normal circumstances, for you to have any...
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COVID-19 Diary: Retailers, in their own words about what happened.

June 18, 2020
Jay Jacobowitz, President & Founder, Retail Insights
At their May 19, 2020, meeting, the Brattleboro, Vermont Selectboard passed a resolution requiring face coverings to be worn by customers and employees in all retail establishments. It was part of an expanded discussion of COVID-19 and business issues. In hindsight, some independent natural products retailers believe they could have...
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Earth Fare: R.I.P

February 3, 2020
Jay Jacobowitz, President & Founder, Retail Insights
Earth Fare, begun as a single natural foods store in Asheville, NC, in 1975, was one of the first in the U.S. independent natural organic retail sector to invite financial investors in the 1990s. Under equity control, stores grew to 40,000 square feet, and expanded initially across the southeast, and...
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Merch insights

2020 Retailer Playbook

December 19, 2019
Jay Jacobowitz, President & Founder, Retail Insights
At WholeFoods Magazine, we address our monthly commentary toward U.S. independent natural products retailers. We do this out of our belief that it is independent retailers operating in the natural organic space that best represent the mission, values, and yes, the soul of the natural products movement. It was independent...
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Merch insights

Transaction or Human Connection?

October 15, 2019
Jay Jacobowitz, President & Founder, Retail Insights
[vc_row][vc_column][vc_column_text]Hearts Ever play hearts? It is an odd card game because there are two ways to win: ending with the fewest, or no points; or winning all the points. Each heart is worth one point. No other card is worth a point, except the queen of spades, which is worth...
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