Much is made of an e-tailer’s ability to out-serve traditional retailers. Recent programs such as expanded scope of inventory and delivery services at Amazon would seem to be increasing this advantage, but perhaps it depends on the direction you look. There was a time when Domino’s Pizza offered a “30...
[vc_row][vc_column][vc_column_text]When people care about their health, they will make the effort. That is something Susie Farbin learned while working for her mother at Jean’s Health Ways in Ava, MO, for 14 years. A prominent natural product retailer, customers were taking long treks from Springfield and other cities to shop for...
Secaucus, N.J. - For the third year in a row, The Vitamin Shoppe has received the 2018 StellaService Elite Overall Award – a top honor reserved for the best-of-the-best performers across multiple service channels. StellaService's Elite Awards recognize retailers annually for best-in-class customer service across phone, email, chat, shipping and...
How can small retailers remain competitive and grow in a hyper-competitive market? This is a question I get asked a lot. This is a question that needs to also include the brands these retailers sell. Most small brands owe their very existence and their start to the small retailer that...
Check out this hilarious video from Natur-Tyme. Natural products retailers really know what they're talking about and customers know it! [vc_row][vc_column][vc_video link="https://youtu.be/38FHTZkF6jU"][/vc_column][/vc_row]...
Here’s a universal: a shopper walks into an independent natural products retail store and asks for health information, which the nutritionist willingly provides in a 20-minute conversation. As the conversation wraps up, said shopper pops open a price-comparison app on his or her smartphone to check prices elsewhere. How rude!...
Pittsburgh, PA — GNC's fourth quarter results show that the company is performing well below expectations. Regardless of the losses GNC took in the fourth quarter, the leadership of GNC believes that its enhanced customer service model as well as its consistent pricing system will assist in improving the financial...
[vc_row][vc_column][vc_column_text]I was recently shopping at one of my favorite independent natural products stores, and the manager told me an incredible story that I’ve been thinking a lot about lately. While the situation I’m about to relay may seem all too familiar, I believe we can all learn from the retailer’s...
